Questions landlords and agencies ask.

No. Rent is paid to you as it is now, and you record it in Ownkeep: one by one, or several months at once. Ownkeep does not process payments or hold money. The tenant app shows your bank details so tenants know how to pay.

Chasing is off until you turn it on. Then you choose how many days late the first reminder goes, how often after that and how many to send, and whether each is checked by you first or sent. You can pause a tenancy for a payment plan. You also get date reminders for certificates 60, 30 and 7 days before, and on the day, and a short email on Monday of what needs you.

A tenant app on the web: Home, Rent, Report, Messages and Documents. You invite them from the tenancy, and they sign in with a code we email them, so there is no password. They report repairs with photos, see what they owe and how to pay, message you, and open documents you share. They can also sign a tenancy agreement you send, acknowledge an inventory, and tell you they have paid. See For tenants.

Yes. Prepare the agreement as a PDF from the tenancy's files and send it. Each tenant reads it in the tenant app, types their full name and ticks the consent wording; you then countersign, and the signed copy with an audit certificate page is filed on the tenancy. It is for agreements that are not a deed, for three years or less, in England and Wales. It records the signing: it does not make a term fair or valid, and it is not legal advice.

No.

Yes. Ownkeep writes the advert from your records and checks it against the rules for fair letting. The advert has its own public page where people can see the rent and the area, book a viewing, ask a question and apply. You see each applicant's viewing, application, affordability against the rent and references, then choose or turn down. It does not publish to Rightmove, Zoopla or OnTheMarket.

Gas safety, EICR, EPC, licences, insurance, alarm checks, risk assessments and key dates, on a matrix for all your homes and a timeline, with the files beside each. It uses the rules for England, Wales, Scotland and Northern Ireland. It emails your contractor to book a renewal when you ask it to. These are records and prompts, not a statement that a home complies.

You register yourself on the government's service. Ownkeep checks each England home for the records the register is expected to ask for, shows what is missing, and makes a pack to work from. Use the free date lookup to see when your region opens.

Awaab's Law applies to social landlords so far. On a repair with a hazard, Ownkeep shows its timings as targets to work to early, and says plainly that they are not yet the law for a private landlord.

Tenancies in England are periodic, so Ownkeep sets them up that way. Its Section 8 helper picks the grounds and works out the notice period and the earliest court date, then gives you the answers to copy onto the official Form 3A. Its Section 13 helper checks the dates for Form 4A as you type and records the notice and the new rent. It also runs the 28-day clock on a tenant's pet request. Ownkeep does not serve anything: you do, and you record it.

A tenant reports a repair in the tenant app, or you add one. It goes on a board from open to done. You can email a contractor a job link that shows the address and the photos but never the tenant's details, and needs no sign-up. The link works for 60 days.

Ownkeep works out the figures for each quarterly update from your rent and costs, by HMRC box, and lays them out for you to review. It cannot send them to HMRC yet: sending has only been tested against HMRC's test service. Until it can, keep your records in Ownkeep and send each update with software from GOV.UK's list, or through your accountant: Ownkeep gives you each quarter's figures as a file to take across. It does not claim HMRC recognition.

Yes, two ways. You can import a bank statement as a CSV file, or connect your bank through Open Banking, which is read only: Ownkeep can see what went in and out, and can never move money. Ownkeep suggests a match for each line it reads. Nothing is saved until you accept it. Your bank asks you to confirm the consent every 90 days, and you can disconnect at any time.

Yes. In Settings, Connections, each person can connect their own Google or Microsoft account and choose what to allow: send from their own address, put Ownkeep dates in their calendar, bring mail into the inbox, and bring in files from Google Drive or OneDrive. Ownkeep reads only what you allow, never changes your mailbox, and keeps nobody else from using your connection. Every workspace also has its own email address: send a document to it and it waits in the inbox to be filed.

Yes. Money, Exports makes an accountant pack: a spreadsheet of every rent payment and cost, with totals by home and owner in the SA105 boxes.

No. It records it. Rent received takes the agreement's fee in the same step, the client ledger tracks what is held for each landlord, and Reconcile matches a bank statement against it. The money stays in your client account.

A run is prepared from each landlord's balance less what is kept back, and never overdraws a landlord. The person who prepares it cannot approve it, and only a director can. Ownkeep gives you the bank file, and you mark it paid when the money has gone.

Feeds to Rightmove, Zoopla and OnTheMarket, text messages, deposit scheme registration and a Xero export are coming later. An agency can already run valuations, work across branches, and bring in its landlords, properties, tenancies, certificates, opening rent balances, past tenancies, repairs, contractors and documents from its old system's exports. The agencies page lists what is there today.

£1.50 per managed property a month, with a minimum of £49 a month. See pricing.

£8 a month for your first property, £4 for each of the next 9, then £2 for each one after 10. Yearly is ten months of the monthly price. See pricing.

Keeper is an optional agent that works when you ask and on its own, day and night. You ask in your own words in one ongoing chat, which remembers what came before and takes files, and it does the work. It also looks at new repairs, rent that goes late, certificates near their end and files to sort, does what needs doing and tells you, and sends a short brief each morning. Beside the chat it keeps its own workspace of tasks, notes and files. Keeper acts on its own unless the owner chooses otherwise in Settings, Keeper: ask before every change, or ask only before sending to tenants or others. Anything sent to HMRC, legal notices, deleting a property or the workspace, choosing a tenant and Right to Rent checks always wait for you. Everything it does is in the activity log, and most of it can be undone. Keeper is an optional add-on: £12 a month for each workspace, or £120 a year. Nothing else in Ownkeep depends on it.

If you do not subscribe, your workspace becomes read-only. You can still sign in, see every record, download your files and export everything. Adding and changing records pauses. Nothing is deleted.

Yes, at any time, paid or not. One download gives you every record as spreadsheets and JSON, with every stored file and photo. There are also CSVs of your portfolio and arrears.

Most changes have an Undo, and each record has an activity timeline of who did what. A file you remove waits in the Bin for 30 days, and you can put it back.

You, and the people you give access. Files are kept in private storage, and we do not sell your data. The privacy note has the detail.