Terms.

Ownkeep is software for landlords and letting agencies to keep records and prepare the paperwork for the properties they let or manage. It is not a letting agent. It does not collect rent, hold deposits or client money, give legal or tax advice, register a property, or send anything to HMRC. Rent, deposits and payouts are recorded in Ownkeep; the money moves through your own bank. You remain the landlord, or the agent. Summaries of the law on this site are not legal advice.

Your first workspace gets 14 days free with every feature that is switched on. You do not need a card to start. The trial covers up to 10 properties, and there is one trial per person. A letting agency's trial holds more properties; the pricing page says how many.

A landlord's price is per property: £8 a month for your first property, £4 for each of the next 9, then £2 for each one after 10. A letting agency pays £1.50 per managed property a month, with a minimum of £49 a month. Yearly is ten months of the monthly price. Every property saved in your account counts. Adding or removing a property changes the bill. Prices include any VAT, so the price you see is the price you pay. See pricing.

Your price is kept for 12 months from when you subscribe. If the public price changes after that, we will tell you before it applies to you.

Your card, invoices and plan are managed securely by Stripe, from Settings, Billing in the app.

Keeper is an optional add-on for a workspace, at £12 a month for each workspace, or £120 a year. It is paid monthly, or yearly at ten months' price, on the same plan as your subscription. The workspace owner adds it when subscribing, and adds or removes it in Settings, Billing in the app. Nothing is charged for it until the owner adds it.

Adding it part way through a billing period is charged only for the part that is left. On a monthly plan that goes on your next bill. On a yearly plan that has already been paid, the rest of the year is charged straight away, after you see the exact amount and confirm it. Removing it stops it straight away, and the unused part is credited on your next bill. It ends when your subscription ends.

The free trial includes 10 Keeper questions, and Keeper works on its own only once the owner has added it. Each workspace has a monthly allowance for Keeper, which keeps its cost in proportion to what the workspace pays: when it is reached, Keeper pauses until the 1st of the next month, and nothing extra is charged. On a very busy day it can also pause until the next day. Everything else in Ownkeep keeps working.

Keeper's answers come from a model run by Anthropic (Claude). If Anthropic cannot answer at that moment, OpenRouter, and the model provider it uses, answers instead. What Keeper is asked to work with may be processed outside the UK, including in the United States, as the Privacy notice explains.

Keeper's answers, drafts and actions can be wrong, and they are not legal or tax advice. Check them before you rely on them. Keeper works when you ask and on its own, day and night, unless the owner switches that off in Settings, Keeper. By default it acts on its own: it changes records and sends messages, including to tenants and contractors, without asking first. The owner can choose instead, in Settings, Keeper, that it asks before every change, or only before sending to tenants or others. Anything sent to HMRC, legal notices, deleting a property or the workspace, choosing a tenant and Right to Rent checks always wait for you. Everything it does is in the activity log, and most of it can be undone. Replies to messages that Keeper drafts keep their own settings in Settings, Keeper.

After the trial, if a payment fails and is not put right within 14 days, or when a cancelled subscription reaches the end of the period you paid for, your workspace becomes read-only. You can still sign in, see every record, download your files and export everything. Adding and changing records pauses. Nothing is deleted.

You can open a landlord demo, an agency demo or a tenant demo without signing up. It is made-up data in a copy of its own, deleted after 24 hours, and emails from it are shown on screen rather than sent. Do not put real papers into it.

You remain responsible for the lets you manage, for the accuracy of what you store, and for having the right to store it, including any details about your tenants. Ownkeep helps you keep the record and prepare the paperwork. It does not take those duties off you. Check a notice, a form or a statement before you send it. A signing page records who typed their name, when and from where: it is evidence of the signing and does not make the terms fair or valid.

We keep improving Ownkeep, so screens will change. If we change these terms in a way that matters to you, we will tell you first.

Ownkeep is operated by Knight & Co Group Limited.

Questions about these terms: email hello@ownkeep.co.uk, or press Help in the app and choose Ask us. See Privacy for how we handle data.